Terms and Conditions

Terms and Conditions of Service

1. Introduction  

1.1 These Terms and Conditions ("Terms") apply to all services provided by William Group Ltd, a property maintenance, removals, cleaning, and waste disposal company ("we," "our," "us").  

1.2 By booking or using our services, you ("Client," "you," "your") agree to these Terms. If you do not agree to these Terms, please do not book or use our services.

2. Definitions  

2.1 "Services" refers to the property maintenance, removals, cleaning, and waste disposal services offered by William Group Ltd.  

2.2 "Client" refers to any individual, company, or organization that books or uses our services.  

2.3 "Contract" refers to the agreement between William Group Ltd and the Client based on these Terms.

3. Scope of Services  

3.1 Cleaning Services: We provide cleaning services for residential and commercial properties. Services range from a domestic clean to a deep or End of Tenancy clean. We do offer Specific tasks will be agreed upon during booking.  

3.2 Removals Services: We offer removals of furniture, appliances, and general items from properties. Please note that we do not remove hazardous materials, including but not limited to chemicals, paints, batteries, and any items deemed unsafe or regulated by law. If hazardous materials need to be removed, this must be explicitly stated in the contract, and we will work with you to ensure proper handling in compliance with all safety regulations.  

3.3 Waste Disposal Services: We offer waste removal and disposal services, including general waste, furniture, and appliance disposal. Hazardous or restricted waste will not be accepted unless otherwise stated.  This includes but not limited to chemicals, paints, batteries, and any items deemed unsafe or regulated by law. If hazardous materials need to be disposed of, this must be explicitly stated in the contract, and we will work with you to ensure proper handling and disposal in compliance with all safety regulations.

4. Booking and Scheduling  

4.1 Booking Process: Clients may book our services by contacting us directly via phone, email, or through our website www.williamgroupltd.com. All bookings are subject to availability.  

4.2 Confirmation: A booking will be confirmed once a full payment or deposit (if agreed) is made and we send written confirmation to the Client. Until confirmation, no contract exists.  

4.3 Cancellation: More than 7 days before the scheduled date: Full refund (minus a small admin fee of £30).- 3 to 7 days before the scheduled date: 50% refund of the total booking amount.- 24 to 48 hours before the scheduled date: No refund or 75%-100% cancellation charge, depending on the circumstances.- Same-day or less than 24 hours before the scheduled date:100% cancellation charge (as our team and resources have already been allocated). 

4.4 Rescheduling Option: We understand that unforeseen circumstances can arise. If you need to change your moving date: You may reschedule once for free if you notify us at least 3 days before your original moving date. If rescheduling within 24-48 hours, a rebooking fee of £30 may apply.4.5 Late Arrivals: If the Client is not ready or does not provide access at the agreed time, we may charge a late arrival fee. This will be based on our standard hourly rate £35 per hour plus call out fee of £50.

5. Payment Terms  

5.1 Pricing: Prices for our services are based on the scope of work and are available upon request.  5.2 Payment Due Date: Payment is due upfront prior to the services unless otherwise agreed.  5.3 Accepted Payment Methods: We accept payments via debit card or bank transfer. Payments must be made in Great British Pounds (GBP). 

6. Client Responsibilities  

6.1 Access to Property: The Client agrees to provide safe and unhindered access to the property for our team to perform services.  

6.2 Preparation: The Client must ensure that any necessary preparations are made prior to the service (e.g., clearing space for cleaning or repairs).  

6.3 Damage: The Client agrees to be responsible for any damage caused to our equipment or property due to negligence or failure to follow guidelines.

7. Company Responsibilities  

7.1 Service Quality: We will perform services with reasonable care and skill, in accordance with industry standards.  

7.2 Health and Safety: We will comply with all relevant health and safety laws and take all necessary precautions to ensure the safety of our staff and Clients during the provision of services.  

7.3 Subcontracting: We may use subcontractors for specific services but will ensure they meet the same quality and safety standards.

8. Liability and Insurance  

8.1 Limitation of Liability: Our liability for any claims arising out of the provision of services is limited to the amount paid by the Client for the service in question. We are not liable for indirect, incidental, or consequential damages.  

8.2 Insurance: We carry comprehensive liability insurance to cover any damages arising from the provision of services.

9. Waste Disposal and Removals  

9.1 Waste Disposal: The Client agrees to ensure that all waste removed complies with relevant legal regulations. Any items deemed hazardous or prohibited will not be accepted unless specified in the contract.  

9.2 Damage and Loss: The Client is responsible for any damage to or loss of property during the removal process. Any repairs or replacement costs will be charged to the Client.  

9.3 Access: The Client must ensure safe access for removal and waste disposal services. If the removal site requires special access, the Client must inform us in advance.

10. Confidentiality and Data Protection  

10.1 Client Information: We respect your privacy and are committed to protecting your personal data. Your data will only be used for purposes related to providing our services and will not be shared with third parties without your consent, unless required by law.  

10.2 Privacy Policy: For more information on how we handle your personal data, please refer to our privacy policy www.williamgroupltd.com/privacy-policy. 

11. Termination  

11.1 Termination by the Client: The Client may terminate this agreement by providing 24 hours notice in writing. Any services rendered up to the termination date will be payable in full.  

11.2 Termination by Us: We may terminate this agreement if the Client fails to make payment, breaches these Terms, or acts in a manner that is harmful to the safety or well-being of our staff.

12. Dispute Resolution  

12.1 Resolution Process: Any disputes arising from the services will first be addressed through informal negotiation. If a resolution cannot be reached, the matter may be submitted to mediation or arbitration.  

12.2 Governing Law: These Terms and any disputes arising under them will be governed by the laws of the United Kingdom.

13. Force Majeure  

13.1 Unforeseen Events: We are not liable for delays or failure to perform due to events outside our control, including but not limited to natural disasters, strikes, or government restrictions.

14. Amendments to Terms  

14.1 Changes to Terms: We reserve the right to amend these Terms at any time. Clients will be notified of any material changes through www.williamgroupltd.com.

15. Miscellaneous  

15.1 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will remain in full force and effect.  

15.2 Entire Agreement: These Terms represent the entire agreement between the Client and William Group Ltd and supersede all previous agreements or communications.